Refund Policy
Refund & Returns Policy
At Seed Bead, every piece is handcrafted with care and leaves us in perfect condition. We want you to love what you receive — and if something goes wrong, we're here to make it right.
⚠️ Important: Unboxing Video is Mandatory
An unboxing video from the very start of opening your package is compulsory for all return or damage claims. Without a complete unboxing video, we will not be able to process your request — no exceptions. Please make it a habit to record before you open.
Eligibility for Returns
To be eligible for a return, your item must be:
In the same condition as received — unworn, unused, and with tags intact
In its original packaging
Accompanied by your receipt or proof of purchase
Supported by a full unboxing video
Returns are applicable only on orders shipped within India.
What We Accept Returns For:
We accept returns only for products that are defective or damaged and in unused condition. Goods once sold cannot be returned for any other reason — change of mind, sizing preferences, or colour expectations are not eligible.
If you received a damaged product, contact us at seedbead.in@gmail.com within 12–24 hours of receiving your order, along with:
1.Clear images of the damaged product
2.Your complete unboxing video
Once your claim is validated by our quality control team, we'll send you a return shipping label and instructions. Items sent back without prior approval will not be accepted.
Returns for Sets
If a damaged item is part of a set, the entire set must be returned to process an exchange or refund. Please ensure all components are intact and in their original condition.
Sale Orders
Returns, refunds, and replacements are not applicable on orders placed during any Sale or promotional period.
Exchanges
We do not offer direct exchanges. If you'd like a different item, we'll process a return (subject to the return policy above) and you can place a fresh order for the new piece.
Cancellations
We're unable to accommodate cancellation requests once an order is placed. Please review your order carefully before confirming.
Damages & Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the amount.
If more than 15 business days have passed since your refund was approved, please reach out to us at seedbead.in@gmail.com
Contact Us
For any return or refund queries, write to us at seedbead.in@gmail.com — we're a small team and we read every message.
